ISO/IEC 20000-1 IT Service Management

ISO/IEC 20000-1 IT Service Management

About ISO/IEC 20000-1 IT Service Management

ISO/IEC 20000-1 defines the requirements for a service provider to deliver managed services of an acceptable quality to its customers. The standard is aimed at supporting and maintenance of information technology organizations. It describes an integrated set of processes and management approach for the effective delivery of information technology services to internal or external customers. It is the merging of best practices specified in the requirements of ISO 9001 and ITIL®

The standard may be used:

  • by businesses that are going to tender their services.
  • by businesses that require a consistent approach by all service providers in their supply chain.
  • by service providers to benchmark their IT service management.
  • as the basis for an independent assessment of an organization’s service.
  •  by organizations that need to demonstrate their ability in providing services that meets customer requirements; and
  • by organizations that aim to improve service through an effective application of processes to monitor and improve service quality.

What are the benefits of ISO/IEC 20000-1 IT Service Management?

  • It helps an organization to consistently meet customer and regulatory requirements and achieve continual improvement of its processes.
  • Results in higher productivity, the reduction in defects and the delivery of more efficient service to customers.
  • Enhances the acceptance of services in the domestic and international markets and should result in greater customer satisfaction.
  • Reduces multiple audits by customers.
  • Enhances an organization’s reputation and image.

Why SIRIM QAS International?

  • SIRIM QAS International is a Registered Certification Body with the APM Group, the organization which manages the ISO/IEC 20000-1 certification scheme.
  • With our large pool of highly experienced and professional auditors, fully competent in a wide range of sectors, we are able to provide organizations with value added auditing and certification services.

How to apply ISO/IEC 20000-1 IT Service Management?

  1. Submission of Request for Information (RFI)
  2. Issuance of Quotation
  3. Submission of Application
  4. Stage 1 Audit
  5. Stage 2 Audit
  6. Recommendation & Approval
  7. Issuance of Certificate
  8. Surveillance and Recertification Audit

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