We, the staff of SIRIM QAS Intl. Sdn. Bhd., pledge that we are committed in providing excellent, quality and timely services in delivering our responsibilities as follows:
1. Attend to enquiry and complaint by our customer in a courteous and helpful manner.
- Acknowledgement of receipt : within 24 hours
- Response to enquiry / complaint : within 3 working days
- Closure of complaint on our service : within 2 months
2. Ensure that testing, inspection and certification services are provided efficiently.
- Quotation for common services to be issued within 2 to 5 working days.
- Test report to be issued within the time frame stated in our quotation.
- Licence for Product Certification without outstanding issues to be renewed and issued before expiry date.
- Certificate for Management System Certification to be renewed and issued within 2 working days from resolution of outstanding issues.
3. Uphold confidentiality, impartiality and integrity in all our conducts. We appreciate and value all constructive comments in the fulfillment of this Client Charter.