We, the staff of SIRIM QAS Intl Sdn Bhd, pledge that we are committed in providing excellent, quality and timely services in delivering our responsibilities as follows:
1. Attend to enquiry and complaint by our customer in a courteous and helpful manner.
- Acknowledgement of receipt : within 24 hours
- Response to enquiry / complaint : within 2 working days
- Closure of complaint on our service : within 2 months
2. Ensure that testing, inspection and certification services are provided efficiently.
- Quotation for common services to be issued within 2 to 5 working days.
- Test report to be issued within the time frame stated in our quotation.
- Licence/certificate to be renewed within 3 working days from resolution of outstanding issues.
3. Uphold confidentiality, impartiality and integrity in all our conducts.We appreciate and value all constructive comments in the fulfillment of this Client Charter.