Our Quality Policy

Our Quality Policy

"We are committed to satisfying our customers by providing credible, efficient and professional services."

We are also committed to ensuring impartiality in the provision of our services. As such, we ensure that commercial, financial or other pressures do not influence the delivery of our services and decision making.

We are committed to safeguarding the confidentiality of information obtained or created during the course of our delivery of certification, inspection, testing and related services. 

We shall implement measures to ensure that all personnel including stakeholders an business associates abide by these confidentiality requirements.

Our Quality Objectives

  • To ensure certification, inspection and testing services provided comply with the applicable Standards and Guides and any other requirements of accreditation bodies.
  • To meet customer requirements.
  • To maintain and enhance competency of personnel through training.
  • To inculcate understanding among employees that quality is everybody’s responsibility and require their total involvement and commitment.
  • To ensure that all employees are familiar with the quality documentation and implement the policies and procedures in their work.
  • To enhance overall services quality through continual improvement.
  • To ensure impartiality of services through periodic review of the controls in place

No Gift Policy

SIRIM delivers its services with the highest standards of integrity underlying its vision of being a premier total solution provider in quality and technology in Malaysia. Therefore SIRIM  employees SHALL NOT:

  • Accept any personal gifts from external parties
  • Give any personal gifts to external parties

This policy aims to prevent conflicts or conflicts of interest in any ongoing or potential business dealings with SIRIM and its subsidiaries. SIRIM employees are required to adopt a culture of integrity based on guidelines set by SIRIM.

INTEGRITY…We practice the highest standards of integrity

Toll-Free: 1-300-88-7035

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